faq
AUTO BODY SHOP FAQ
Collision repair,
Insurance claims & Estimates
In VAN NUYS & LOS ANGELES, CA
Have questions about collision repair, insurance claims, estimates, or rentals cars? We've got answers.
We proudly serve Van Nuys, North Hollywood, Sherman Oaks, Studio City, Burbank, and greater Los Angeles.
- 5 Star Google Rating
- Free Towing Available 24/7
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RENTAL CAR
ASSISTANCE -
DEDUCTIBLE
ASSISTANCE AVAILABLE -
WORK WITH ALL
INSURANCE COMPANIES -
OEM QUALITY
REPAIRS -
5-STAR RATED
SERVICE
CLEAN ANSWERS. HONEST SERVICE. QUALITY REPAIRS.
If you’ve been in an accident, you probably have questions about the repair process, insurance claims, costs, and timelines. At International Auto Collision Center, we make everything simple, transparent, and stress-free. Our team helps drivers in Van Nuys, North Hollywood, Sherman Oaks, and the greater Los Angeles area understand exactly what to expect when repairing their vehicle.
Whether you need help filing an insurance claim, getting a fast estimate, or arranging a rental car, we guide you every step of the way. We work with all major insurance companies and ensure your repairs are done properly, without shortcuts or underpayments.
Below are answers to the most common questions about collision repair, insurance claims, and auto body services. If you don’t see your question here, feel free to contact us or request a free estimate anytime.
GENERAL AUTO BODY QUESTIONS
Learn about our auto body repair process, estimates, and more
How long does collision repair take?
Most collision repairs at our Van Nuys auto body shop take 3–5 business days, depending on the severity of the damage and parts availability. Minor repairs like bumper damage can be completed faster, while major collision repairs may take longer. We always keep you updated throughout the process.
Do I need an appointment for an estimate?
No appointment is required. You can visit our shop in Van Nuys or submit your estimate online. We also offer fast online estimates, just upload photos and we’ll review your damage quickly.
Can you match my car’s paint exactly?
Yes. We use advanced color-matching technology to ensure your vehicle’s paint matches perfectly. Our paint and body work meets OEM factory standards for a flawless finish.
What types of vehicles do you repair?
We repair all types of vehicles including:
- Sedans
- SUVs
- Luxury cars
- Electric vehicles
If you’ve been in an accident anywhere in Van Nuys or Los Angeles, we can help.
Can I drive my car after an accident?
It depends on the damage. If your vehicle has:
- Frame damage
- Fluid leaks
- Steering issues
👉 Do NOT drive it. Call us for advice or towing assistance.
INSURANCE CLAIM QUESTIONS
We handle the insurance process and make it stress-free for you
Do you work with my insurance company?
Yes. We work with all major insurance companies, including State Farm, GEICO, Progressive, AAA, Farmers, Allstate, and more. We handle the entire claim process for you.
Can I choose my own body shop after an accident?
Yes, by law, you have the right to choose your own repair shop. You are NOT required to go to the shop your insurance recommends. Choosing our independent collision center ensures quality repairs without shortcuts.
Will you handle the insurance claim for me?
Absolutely. We:
- Communicate directly with your insurance adjuster
- Review your estimate for accuracy
- Submit supplements if needed
- Make sure your repair is fully covered
👉 Our goal is to make your claim stress-free and fully paid.
What if my insurance underestimates the repair?
This happens often. Our team will:
- Re-inspect your vehicle
- Submit a supplement request
- Work directly with the insurance company
We fight to make sure your vehicle is repaired properly, not cheaply.
Will insurance cover all repair costs?
In most cases, yes, minus your deductible. However, coverage depends on your policy. We’ll help you understand your coverage and maximize your claim payout.
ESTIMATE & COST QUESTIONS
Get clear answer about estimates, costs, and payment options.
Are estimates really free?
Yes, 100% free. We provide no-obligation auto body estimates for all customers in Van Nuys and Los Angeles.
How accurate is the estimate?
Initial estimates are based on visible damage. Once we begin repairs, we may discover hidden damage. If needed, we submit updates to your insurance to ensure everything is covered.
Can I get an estimate without visiting?
Yes. You can:
- Upload photos online
- Call us directly
- Submit your claim form
We’ll review your damage and get back to you quickly.
Do I have to pay anything upfront?
If you’re going through insurance, you typically only pay your deductible. We’ll explain everything clearly before starting any work.
RENTAL CAR QUESTIONS
We’ll help you get a rental car same day from same location.
Do you provide rental cars?
Yes. We offer rental car assistance so you can stay on the road while your vehicle is being repaired.
Will insurance pay for my rental car?
If your policy includes rental coverage, your insurance will cover it. If not, we’ll help you find affordable rental options.
Can I get a rental car the same day?
In most cases, yes. We can arrange a rental vehicle same day or next day depending on availability.
REPAIR QUALITY & SAFETY
We use high-quality parts and follow strict safety standards.
Do you use OEM parts?
Whenever possible, we use OEM (Original Equipment Manufacturer) parts to ensure the highest quality and safety standards.
Is my car safe after repair?
Yes. Our repairs follow strict safety guidelines and manufacturer standards to restore your vehicle to pre-accident condition.
Do you offer a warranty on repairs?
Yes. We stand behind our work and offer a lifetime warranty on most repairs for your peace of mind.
What if I’m not satisfied with the repair?
Customer satisfaction is our priority. If anything isn’t perfect, we’ll make it right, no questions asked.
WE WORK WITH ALL INSURANCE COMPANIES
We handle claims with all major providers to ensure fast approvals and proper repairs.